Improving communication, safety and data integrity with Thames Water

Entering sewers is high risk, which was compounded by poor communication and information being absent, incomplete, incorrect or outdated.

So, to improve the process Thames Water asked SymTerra to work alongside them to establish a communication tool that allows easy, instant, and intuitive communication across multiple contractors.

SymTerra is now used across the 110,000km trunk sewer network to document all works on their assets.

“There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and improved the visibility of the status of our assets.”

Richard Dennett, Head of Strategic pumping & Trunk sewers, Thames Water

As seen in:

Key Results

Transformed Communication

Real-time works information across 110,000km of sewer networks.

Over 20,000 updates from site teams redefining how works on the trunk sewers and their assets are communicated and leveraged.

Increased Compliance

Effective planning and prioritisation of safety through ‘what3words’, which is embedded across all features of the app.

Facilitating training of new staff, leaving a legacy of historic works

Revolutionised Data Management

Real-time reporting, with photos, locations and time stamps, easily shared with stakeholders.

The first pipeline of asset information from the point of work, allowing the water industry to unlock their digital twin.

Want to see how SymTerra can transform project communication for your business?

Hear from the Team

Project teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“It's the speed and simplicity of it all, which just makes life a lot easier.“

Tony Bowman, Rescue 2

“With previous systems, we took photos on one platform and allocated the activity to the engineer on another for comments from site. We would then have to merge the data on to a word document copying text and adding photos to share with the client or other teams. This was time consuming and meant we'd have to limit or loose data, photos or miss information.

With SymTerra, all info/photos are in one place to view/document making data sharing simple without having to transfer from multiple systems.”

Joe Taylor, Operations Manager, Lanes Group