Enabling real-time communication with Cleshar

As part of the Kent & Sussex - DC Framework, Cleshar was tasked with complex and extensive DC doubling works. Cleshar, a prominent name in the rail industry with a robust portfolio of track work and maintenance, faced the challenge of managing these operations efficiently.

This operation demanded intricate planning, coordination, and communication between multiple teams. The need for real-time communication and thorough documentation of each activity was paramount, especially considering the scale of the project. Any delay or miscommunication could have led to costly rework or schedule overruns.

“SymTerra is making my job one hundred times easier!”

Pascale Intrieri, Assistant Project Manager

Key Results

Real-time data

Real-time tracking of all activities, enabling swift response to any changes or challenges.

Streamlined Communication

Increased efficiency in communication, with updates happening in real-time instead of the typical delay.

Improved documentation

Comprehensive documentation of the project, with thousands of photos, updates, and reports providing an unprecedented level of detail and project assurance.

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Implementation and Impact

To address these challenges, Cleshar adopted SymTerra. The solution facilitated a unified platform for recording work progress through voice, text, video, and images. This made communication across multiple contractors involved in the project easier and more efficient.

SymTerra's implementation revolutionised how Cleshar managed the DC doubling works within the Kent & Sussex - DC Framework project. The platform provided real-time updates on all activities, ensuring that stakeholders at all levels had a clear, up-to-the-minute view of the project's status. This facilitated quick responses to any changes or challenges and kept the project on track.

Conclusion

Cleshar's use of SymTerra exemplifies the potential of digital solutions to transform complex rail projects. The platform improved communication and coordination, and provided a robust documentation system, ensuring all works were accurately recorded and accessible for future reference.

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Rail teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“Instead of WhatsApp, we used SymTerra on the Liverpool St Project to obtain live updates from site on over 500 planned activities during our critical 10-day Easter blockade to update the hour-by-hour programme in real-time, identify any change and re-sequence works.”

Matthew Stimson - Project Manager, MTR

“Kier uses SymTerra to capture engineering measurements and data, so that the output and communication easily aligns with Network Rail's assurance processes.

It's intuitive and easy for the whole team to use.”

Ben Biollo - Operations Manager, Kier