Real-time visibility between delivery and office teams with MTR and SymTerra

The Liverpool Street Station Project involved a 10-day railway blockade, coordinating over 270 activities and nearly 200 people working across three shifts a day. Traditionally, managing such a complex operation would rely on multiple Excel trackers, WhatsApp groups, and endless email chains, taking hours to compile updates and circulate information.

With SymTerra, site teams were able to capture and share updates instantly, giving management live visibility of progress and assurance throughout the works. Liverpool Street became one of the most comprehensively documented blockades of its kind in the UK, with data feeding directly into live dashboards accessible to senior stakeholders.

The success of the Liverpool Street blockade led MTR to roll out SymTerra across their wider TfL portfolio and other rail operations.

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“The use of SymTerra on the Liverpool Street Station Project allowed MTR to obtain comprehensive visibility over what was happening on site and enabled us to confidently report back to stakeholders on progress. The use of SymTerra also enabled us to review records of the delivered works which proved invaluable during our lessons learnt sessions and future work planning."

Matthew Stimpson, MTREL Project Manager

Key Results

Real Time Project Updates

Comprehensive visibility over what was happening on site to confidently report to stakeholders on progress.

Updates every 12 minutes on average ensured additional resources were deployed to recover lost time.

Simplified Compliance

MTR were able to provide cross-referenced project assurance and work records, exceeding Network Rail requirements.

Commercial Assurance

Over 270 activities successfully completed, documented in over 1200 photos, 700 updates and 50 reports making up a significant volume of project assurance data never before seen on a railway project.

Want to see it for yourself?

Rail teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“Kier uses SymTerra to capture engineering measurements and data, so that the output and communication easily aligns with Network Rail's assurance processes. It's intuitive and easy for the whole team to use.”

Ben Biollo - Operations Manager, Kier

“SymTerra showed that automating reporting isn’t just about saving time. It’s about getting reliable data faster so our teams can make better decisions on the ground. We’ve gone from chasing updates to actually managing performance in real time.”

Lewis Atherton, Operations and Production, SRE