Real-time reporting on a live London Underground project

Enable Infrastructure used SymTerra on the Dollis Hill Replacement Retaining Wall project, delivered for MTR UK under the London Rail Infrastructure Improvement Framework. SymTerra streamlined communication and reporting in a live, operationally constrained rail environment.

Live rail environment Civil engineering London, UK

SymTerra's integration into the project's communication and reporting processes ensured streamlined collaboration, improved decision-making, and supported on-time, safe delivery.

The challenge

Enable Infrastructure was delivering a complex retaining wall replacement within a live London Underground environment, where safety, coordination, and visibility were critical.

  • Working adjacent to operational railway lines with zero tolerance for disruption
  • Managing a highly constrained site with limited space for plant, materials, and welfare
  • Coordinating multiple specialist contractors and temporary works activities
  • Providing clear, up-to-date reporting to London Underground without relying on delayed or manual updates
  • Making fast, informed decisions in a high-risk, operationally sensitive environment
Dollis Hill retaining wall project

The benefits of using SymTerra

Clear, measurable improvements delivered on a high-risk live rail project.

Improved Transparency

Full visibility across all stakeholders, including London Underground, with real-time access to site data and progress updates.

Faster Decision-Making

Real-time access to site data meant decisions could be made quickly and confidently in a high-risk, operationally sensitive environment.

Reduced Manual Reporting

No more delayed or manual updates. Reports and site data flowed automatically, eliminating the need for follow-up communication.

Stronger Collaboration

Better trust and alignment between Enable and the client through shared, real-time project visibility.

On-Time, Safe Delivery

SymTerra was a key enabler of project success, supporting on-time, safe delivery of a high-risk rail project.