Streamlining site reporting across the Waste Network Service
Lanes Utilities uses SymTerra to record all works on Thames Water's waste network and their own special projects division. Since implementing in December 2022, SymTerra has streamlined their workflow by bringing all documentation into one place.
With previous systems, we took photos on one platform and allocated the activity to the engineer on another for comments from site. We would then have to merge the data on to a word document. With SymTerra, all info and photos are in one place to view and document, making data sharing simple without having to transfer from multiple systems.
Key Results
Time Saving
All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.
Increased Efficiency
Job information and photos from the risk assessment are available immediately. Engineers can communicate directly, making job handovers much simpler.
Improved Collaboration
Data is easily shared with the client directly from site. Engineers in the field can share information between teams instantly.
Hear from different members of the Lanes Group team
How SymTerra supported everyone, from site teams to the office.
"The engineers in the field are enjoying the use of SymTerra as they can share information between teams and view the productivity dashboards in the office. Personally, my favourite features are the ability to view and download handovers the same day and the live dashboards that make data sharing simple, removing the need to pull from multiple platforms."
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