110,000km of sewers. One platform.
Real-time visibility at last.
How Thames Water's Strategic Pumping and Trunk Sewers team used SymTerra to digitise asset records, reduce confined space entries, and build a single source of truth across their entire supply chain.
"There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and improved the visibility of the status of our assets."
The Numbers Speak for Themselves
Measurable outcomes achieved in less than 12 months.
From 1 pilot project to rolling out across the entire trunk sewer network and supply chain in under 12 months.
Context and Pain Points
Thames Water started by identifying their key priorities and needs across the 110,000km trunk sewer network.
Reduce the number of confined space entries
Plan diversions better
Increase asset condition awareness
Record all activities on the network, including from contractors
This was refined into 3 key business needs
Improve reporting and knowledge sharing
Establish a shorter and faster way to report progress and issues as they happen, rather than relying on end-of-day or end-of-week summaries.
Improve visibility of works
Allow site and management teams to more easily see real-time status updates and asset info instead of piecing together multiple different sources.
Improve access to historic knowledge
Establish a single source of truth and easily see past info to drive improvements in future works and asset management decisions.
What Thames Water and SymTerra Did
Built key forms and workflows
Custom forms and workflows were designed to capture the exact information needed from site, replacing ad-hoc reporting with structured, consistent data capture across every team.
Assets and activities, built from the bottom up
Teams could log photos, videos, reports, and updates against individual assets. This bottom-up approach to asset management meant the data came directly from the people doing the work.
Rolled out to contractors and supply chain
With adoption proven internally, SymTerra was rolled out to contractors working on Thames Water's assets. Everyone reporting into one system, one source of truth.
Automated reporting and dashboards
Daily summary emails and connections to project management dashboards automated the reporting cycle. No more chasing updates or compiling spreadsheets.
Benefits
Greater visibility with fast, flexible real-time reporting
- Delivery teams spend less time doing admin
- See updates and issues in real time
- A connected workforce rather than fragmented silos
- Evidence and history record established
- Faster reporting to client. Both can easily see the work undertaken.
- Raise issues faster for better transparency
- Commercial defensibility. We did it.
A full audit trail for better compliance and reporting
- Accurate and transparent reporting
- Centralised communication provides a full audit trail
- The platform bridges communication between night shift workers and day shift managers
- Commercial defensibility
Transforming How the Network Operates
Real-time works information across 110,000km of sewer networks.
Transformed Communication
Over 60,000 updates from site teams redefining how works on trunk sewers and their assets are communicated and leveraged.
Increased Compliance
Effective planning and prioritisation of safety through what3words, embedded across all features. Facilitating training and leaving a legacy of historic works.
Revolutionised Data Management
Real-time reporting with photos, locations, and timestamps. The first pipeline of asset information from the point of work, unlocking the digital twin.
See how Thames Water uses SymTerra
Richard Dennett, Head of Strategic Pumping and Trunk Sewers, discusses how SymTerra transformed asset management across the 110,000km trunk sewer network.
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"STW have found SymTerra to be a really useful tool in bringing updates from site into the office, enabling updates and information to be shared quickly and easily."
"With SymTerra, all info and photos are in one place to view and document, making data sharing simple without having to transfer from multiple systems."