Targeted Catchment Investigation (TCI) Project x SymTerra

SymTerra empowered Lanes to define project criteria and objectives on a Monday and deliver a fully functioning real-time project reporting dashboard by Friday. That pace is unmatched and has left the client genuinely impressed. Coupled with their outstanding one-on-one mentoring throughout the project's evolution, we couldn't be more thrilled with what SymTerra has helped us achieve.

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Hear from different members of the TCI project team

How SymTerra supported everyone, from site teams to the office.

Key Results

Time Saving

All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.

Increased Efficiency

Job information and photos from the risk assessment are available immediately. Engineers can send communications to each other, making job handovers much simpler.

Improved Collaboration

Data is easily shared with the client directly from site. Engineers in the field are now able to easily share information between teams.

The Challenge

The Targeted Catchment Investigation (TCI) programme was a new process for Lanes, requiring coordination between hundreds of field engineers, multiple delivery partners, and Thames Water's operational teams.

With no established framework to manage this complexity, communication was fragmented, work packs were duplicated, and reporting lacked consistency. Manual processes and spreadsheets slowed issue resolution, making it difficult to maintain data quality and accountability across the supply chain.

For a subcontractor working closely with a tier-one contractor, clarity and accountability are essential. TCI needed a way to:

Share site updates in real time

Capture issues as they happen

Keep a clear, auditable record of site activity

Communicate confidently across teams

The Solution

Lanes Group deployed SymTerra to unify communication and reporting across all TCI sites. Using SymTerra, engineers capture inspections, asset data, and site photos and videos directly from the field via mobile. These are instantly visible in real-time dashboards and automated reporting digests for managers and Thames Water leads.

Benefits

Unified communication: Live dashboards and report digests eliminate silos between office and field teams.
Rapid deployment: A repeatable rollout model enables new regional launches in as little as 10 days.
Transparency and accountability: Every inspection, photo, and update is timestamped, traceable, and linked to assets and RAG risk categories.
Efficiency gains: Replaces manual reporting, saving hours of admin per engineer per week. Managers can generate reports in less than 2 minutes and share as required.
Safety and quality improvements: Structured data and visibility reduce defects and accelerate corrective action.

"SymTerra is easy, very useful, and quite glad we've got it."

Phillip Francis, Lanes, TCI

Lessons Learned

The TCI project proved that digital communication and real-time collaboration reporting can transform infrastructure delivery. By embedding SymTerra into daily operations, Lanes and Thames Water demonstrated how collaborative technology enables faster rollouts, better data integrity, and fewer errors. The model is now a repeatable blueprint for transparent communication across future programmes.

Real stories from real sites

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Hear from the teams using SymTerra every day across infrastructure and construction.

Our customers explain it better than we ever could.

From 5-person crews to London's entire bus network. Real teams, real sites, real results.

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"I can go through, read the data, and actually spot where my next accident is trending based on who is on site and how many safety observations there are. Instead of doing emails or OneNote, it is just there."