Case Study: TCI x Lanes Group

TCI is a project being delivered by Lanes Group, operating on live infrastructure works where clear, real-time site communication is essential. Working in fast-moving site environments, the teams involved in the TCI project rely on reliable communication to stay aligned, respond quickly to issues, and maintain high standards across safety, quality, and delivery.

“It’s simple to use on site, which is what matters. You can raise things quickly and everyone sees it.”
Site Supervisor, Lanes Group (TCI project)

Download full case study

The Challenge

Like many site teams, TCI operates in a high‑pressure environment where information moves quickly and decisions need to be made on the ground. Traditional methods of site communication — phone calls, messaging apps, paper notes and end‑of‑day reports — can easily lead to missed updates, delays, or a lack of visibility across teams.

For a subcontractor working closely with a tier‑one contractor, clarity and accountability are essential. TCI needed a way to:

Share site updates in real time
Capture issues as they happen
Keep a clear, auditable record of site activity
Communicate confidently with both their own teams and the wider project team

The Solution

TCI adopted SymTerra as a central communication tool for site teams.

Using SymTerra, teams on site can:

Log updates instantly from site
Share photos and context alongside written updates
Keep communication structured and easy to follow
Ensure nothing gets lost in group chats or informal messages

Most importantly, SymTerra fits naturally into the way site teams already work — without adding unnecessary admin.

The Impact

By using SymTerra, TCI has been able to:

Improve real‑time visibility across site activities
Reduce back‑and‑forth communication
Capture issues and updates as they happen
Strengthen communication across the supply chain

For teams working on live projects, this clarity helps build confidence, improve collaboration, and support safer, more efficient delivery.

“SymTerra is very helpful, very useful, and quite glad we’ve got it”

— Phillip Francis, Lanes, TCI

“Having updates in one place makes a huge difference. You don’t lose information and you can track what’s been raised.”

— Project Manager, Lanes, TCI

You didn’t hear it from us…

Key Results

Bar chart

Time Saving

All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.

Checkmark

Increased Efficiency

Job information and photos from the risk assessment are available immediately. Engineers can send communications to each other, making job handovers much simpler.

People collaborating

Improved Collaboration

Data is easily shared with the client directly from site. Engineers in the field are now able to easily share information between teams.

Want to see it for yourself?

Give us 10 minutes and we’ll blow your mind*

*or raise an eyebrow, at the very least.

Project teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and the visibility of the status of our assets.”

Richard Dennett, Operations Manager, Thames Water

“With previous systems, we took photos on one platform and allocated the activity to the engineer on another for comments from site. We would then have to merge the data on to a word document copying text and adding photos to share with the client or other teams. This was time consuming and meant we'd have to limit or loose data, photos or miss information. With SymTerra, all info/photos are in one place to view/document making data sharing simple without having to transfer from multiple systems.”

Joe Taylor, Operations Manager, Lanes Group