Case Study: Targeted Catchment Investigation (TCI) Project x SymTerra

SymTerra empowered Lanes to define project criteria and objectives on a Monday and deliver a fully functioning real-time project reporting dashboard by Friday. That pace is unmatched and has left the client genuinely impressed. Coupled with their outstanding one-on-one mentoring throughout the project’s evolution, we couldn’t be more thrilled with what SymTerra has helped us achieve.”

Ty Harling | Operations Director

Book a demo for your project

Hear from different members of the TCI project team about how SymTerra supported everyone, from site teams to the office

The Challenge

The Targeted Catchment Investigation (TCI) programme was a new process for Lanes, requiring coordination between hundreds of field engineers, multiple delivery partners, and Thames Water’s operational teams. With no established framework to manage this complexity, communication was fragmented, work packs were duplicated, and reporting lacked consistency. Manual processes and spreadsheets slowed issue resolution, making it difficult to maintain data quality and accountability across the supply chain.

The TCI programme required coordination across hundreds of field engineers, multiple delivery partnersand Thames Water’s operational teams. Lanes sought a software system to unify communication and reporting across all sites.

For a subcontractor working closely with a tier‑one contractor, clarity and accountability are essential. TCI needed a way to:

Share site updates in real time
Capture issues as they happen
Keep a clear, auditable record of site activity
Communicate confidently with both their own teams and the wider project team

The Solution

Lanes Group deployed SymTerra to unify communication and reporting across all TCI sites.
Using SymTerra engineers capture inspections, asset data, and site photos & videos directly from the field via mobile. These are instantly visible in real-time dashboards and automated reporting digests for managers and Thames Water leads.

Benefits:

Unified communication: Live dashboards and report digests eliminate silos between office and field teams.

Rapid deployment: A repeatable rollout model enables new regional launches in as little as 10 days.
Transparency and accountability: Every inspection, photo, and update is timestamped, traceable, and linked to assets and RAG risk categories.
Efficiency gains: Replaces manual reporting, saving hours of admin per engineer per week. Managers can generate reports in less than 2 minutes and share as required.
Safety and quality improvements: Structured data and visibility reduce defects and accelerate corrective action.

Lessons Learned:

The TCI project proved that digital communication and real-time collaboration reporting can transform infrastructure delivery. By embedding SymTerra into daily operations, Lanes and Thames Water demonstrated how collaborative technology enables faster rollouts, better data integrity, and fewer errors. The model is now a repeatable blueprint for transparent communication across future programmes.

“SymTerra is easy, very useful, and quite glad we’ve got it.”

— Phillip Francis, Lanes, TCI

Key Results

Time Saving

All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.

Increased Efficiency

Job information and photos from the risk assessment are available immediately. Engineers can send communications to each other, making job handovers much simpler.

Improved Collaboration

Data is easily shared with the client directly from site. Engineers in the field are now able to easily share information between teams.

Want to see it for yourself?

Give us 10 minutes and we’ll blow your mind*

book demo

*or raise an eyebrow, at the very least.

Project teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and the visibility of the status of our assets.”

Richard Dennett, Operations Manager, Thames Water

“With previous systems, we took photos on one platform and allocated the activity to the engineer on another for comments from site. We would then have to merge the data on to a word document copying text and adding photos to share with the client or other teams. This was time consuming and meant we'd have to limit or loose data, photos or miss information. With SymTerra, all info/photos are in one place to view/document making data sharing simple without having to transfer from multiple systems.”

Case Study: Targeted Catchment Investigation (TCI) Project x SymTerra

Ty Harling | Operations Director

Hear from different members of the TCI project team about how SymTerra supported everyone, from site teams to the office

The Challenge

The TCI programme required coordination across hundreds of field engineers, multiple delivery partnersand Thames Water’s operational teams. Lanes sought a software system to unify communication and reporting across all sites.

For a subcontractor working closely with a tier‑one contractor, clarity and accountability are essential. TCI needed a way to:

Share site updates in real time

Capture issues as they happen

Keep a clear, auditable record of site activity

Communicate confidently with both their own teams and the wider project team

The Solution

Benefits:

Unified communication: Live dashboards and report digests eliminate silos between office and field teams.

Rapid deployment: A repeatable rollout model enables new regional launches in as little as 10 days.

Transparency and accountability: Every inspection, photo, and update is timestamped, traceable, and linked to assets and RAG risk categories.

Efficiency gains: Replaces manual reporting, saving hours of admin per engineer per week. Managers can generate reports in less than 2 minutes and share as required.

Safety and quality improvements: Structured data and visibility reduce defects and accelerate corrective action.

Lessons Learned:

Key Results

Time Saving

All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.

Increased Efficiency

Job information and photos from the risk assessment are available immediately. Engineers can send communications to each other, making job handovers much simpler.

Improved Collaboration

Data is easily shared with the client directly from site. Engineers in the field are now able to easily share information between teams.

Want to see it for yourself?

Give us 10 minutes and we’ll blow your mind*

*or raise an eyebrow, at the very least.

Project teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and the visibility of the status of our assets.”

Richard Dennett, Operations Manager, Thames Water

Joe Taylor, Operations Manager, Lanes Group

Contact Us

Case Study: Targeted Catchment Investigation (TCI) Project​ x SymTerra

Ty Harling | Operations Director

Hear from different members of the TCI project team about how SymTerra supported everyone, from site teams to the office

The Challenge

The TCI programme required coordination across hundreds of field engineers, multiple delivery partnersand Thames Water’s operational teams. Lanes sought a software system to unify communication and reporting across all sites.

For a subcontractor working closely with a tier‑one contractor, clarity and accountability are essential. TCI needed a way to:

Share site updates in real time

Capture issues as they happen

Keep a clear, auditable record of site activity

Communicate confidently with both their own teams and the wider project team

The Solution

Benefits:

Unified communication: Live dashboards and report digests eliminate silos between office and field teams.​

Rapid deployment: A repeatable rollout model enables new regional launches in as little as 10 days.​

Transparency and accountability: Every inspection, photo, and update is timestamped, traceable, and linked to assets and RAG risk categories.​

Efficiency gains: Replaces manual reporting, saving hours of admin per engineer per week. Managers can generate reports in less than 2 minutes and share as required. ​

Safety and quality improvements: Structured data and visibility reduce defects and accelerate corrective action.

Lessons Learned:

Key Results

Time Saving

All project data is now in one place. Data sharing has been simplified, with teams no longer needing to pull data from multiple platforms.

Increased Efficiency

Job information and photos from the risk assessment are available immediately. Engineers can send communications to each other, making job handovers much simpler.

Improved Collaboration

Data is easily shared with the client directly from site. Engineers in the field are now able to easily share information between teams.

Want to see it for yourself?

Give us 10 minutes and we’ll blow your mind*

*or raise an eyebrow, at the very least.

Project teams of all sizes are using SymTerra to change their projects for the better. And we have the case studies to prove it.

“There are many stakeholders involved, which can lead to confusion and frustrations, but with SymTerra we have sorted our works communications across our network, reduced our confined space entries and the visibility of the status of our assets.”

Richard Dennett, Operations Manager, Thames Water

Joe Taylor, Operations Manager, Lanes Group

Contact Us

Case Study: Targeted Catchment Investigation (TCI) Project x SymTerra

Unified communication: Live dashboards and report digests eliminate silos between office and field teams.

Rapid deployment: A repeatable rollout model enables new regional launches in as little as 10 days.

Transparency and accountability: Every inspection, photo, and update is timestamped, traceable, and linked to assets and RAG risk categories.

Efficiency gains: Replaces manual reporting, saving hours of admin per engineer per week. Managers can generate reports in less than 2 minutes and share as required.