Getting Started on SymTerra
Everything you need to set up your account and start logging work for Thames Water.
How to set up your company account
To get started on SymTerra you will need an invitation from Thames Water. Once you have received this, follow the steps in the video below to accept your invitation, create your password, add your company profile, and set up your free SymTerra space.
Watch: Account setup walkthrough
Accept your invitation, create your password, and set up your company profile.
How to complete the Third Party Network Access Form
Follow the step-by-step walkthroughs below to complete and submit the Third Party Network Access Form on either web or the mobile app.
Need help?
Thames Water questions
For questions about your Thames Water project or access, contact your Thames Water representative directly.
SymTerra questions
For questions about the SymTerra platform, account setup, or technical issues, get in touch with our support team.
support@symterra.com