Build your career where construction meets tech - Implementation & Customer Success Assistant
We're growing, and we'd love you to be part of it. Join us and build something brilliant.
Location: London - Full time · Reports to: Customer Success & Implementation Manager
Role Overview
A hands-on, client-facing role supporting the onboarding, training, and ongoing success of customers using SymTerra. Working alongside the Operations Manager, you will assist across the full customer lifecycle — from initial platform setup and configuration through to customer development, technical support, and day-to-day account management.
Key Responsibilities
Assist with end-to-end customer onboarding, including platform setup, user configuration and delivering structured training sessions tailored to client workflows
Support ongoing client relationships by handling queries, coordinating renewals, and contributing to upsell and contract discussions under the guidance of senior team members
Provide first-line technical support, troubleshooting issues
Contribute to the development of onboarding training materials and internal process documentation
Essential Skills & Experience
On-site experience within a construction / utility company, or demonstrable experience in construction technology or the built environment sector
Strong written and verbal communication skills, with the ability to manage sensitive client conversations professionally
A proactive, organised approach with the ability to manage multiple client accounts and priorities
Working knowledge of SQL; experience with BigQuery or similar data warehouse platforms is a strong advantage. That or an open willingness to learn!
Desirable
Experience with Intercom and HubSpot is preferred
Working knowledge of SQL; experience with BigQuery or similar data warehouse platforms is a strong advantage. That or an open willingness to learn.
Interested? We'd love to hear from you. Send your CV with a very short explanation of why you want to join us to marion@symterra.com
