270 activities. 200 people. 10 days.
Real-time visibility throughout.
How MTR used SymTerra to deliver one of the most comprehensively documented railway blockades in the UK at Liverpool Street Station, replacing Excel trackers, WhatsApp groups, and email chains with live dashboards.
"The use of SymTerra on the Liverpool Street Station Project allowed MTR to obtain comprehensive visibility over what was happening on site and enabled us to confidently report back to stakeholders on progress."
The Story
The Liverpool Street Station Project involved a 10-day railway blockade, coordinating over 270 activities and nearly 200 people working across three shifts a day.
Traditionally, managing such a complex operation would rely on multiple Excel trackers, WhatsApp groups, and endless email chains, taking hours to compile updates and circulate information.
With SymTerra, site teams were able to capture and share updates instantly, giving management live visibility of progress and assurance throughout the works. Liverpool Street became one of the most comprehensively documented blockades of its kind in the UK.
The success of the Liverpool Street blockade led MTR to roll out SymTerra across their wider TfL portfolio and other rail operations.
SymTerra allowed MTR to obtain comprehensive visibility over what was happening on site and enabled us to confidently report back to stakeholders.
The use of SymTerra on the Liverpool Street Station Project allowed MTR to obtain comprehensive visibility over what was happening on site and enabled us to confidently report back to stakeholders on progress. The use of SymTerra also enabled us to review records of the delivered works which proved invaluable during our lessons learnt sessions and future work planning.
Key Results
What MTR achieved at Liverpool Street Station with SymTerra.
Real-Time Project Updates
Comprehensive visibility over what was happening on site. Updates every 12 minutes on average ensured additional resources were deployed to recover lost time.
Simplified Compliance
MTR were able to provide cross-referenced project assurance and work records, exceeding Network Rail requirements for the blockade.
Commercial Assurance
Over 270 activities documented in 1,200+ photos, 700 updates, and 50 reports. A volume of project assurance data never before seen on a railway project.
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