RFIs and TQs.
Tracked, not lost.
Raise, assign, and track Requests for Information and Technical Queries directly within your project. SymTerra keeps every question, response, and decision in one auditable record, so nothing falls through the cracks.
RFIs buried in email threads cost you time and money
When technical queries live in inboxes, WhatsApp groups, and spreadsheets, critical questions go unanswered and decisions get lost.
Scattered and untrackable
- RFIs sent via email with no central log
- No visibility on which queries are open or overdue
- Responses lost in long email chains
- No audit trail for disputes or claims
- Manual spreadsheets to track status
Structured and searchable
- Every RFI and TQ logged in a dedicated register
- Status tracking: open, in review, responded, closed
- Full response history with timestamps
- Photos, drawings, and documents attached to each query
- Complete audit trail for compliance and claims
How RFIs and TQs work in SymTerra
Raise queries from site or the office, track responses, and close the loop with a full audit trail on every decision.
Raise RFIs and TQs from anywhere
Site teams raise queries directly from the mobile app, attaching photos, marked-up drawings, and documents to give full context. Every query is automatically assigned a unique reference number and linked to the relevant project.
- Raise from mobile or desktop
- Attach photos, drawings, and documents
- Auto-generated unique reference IDs
- Assign to individuals or teams
Track status and manage responses
Every RFI and TQ moves through a clear workflow: open, in review, responded, closed. Your team can see exactly which queries need attention, who is responsible, and how long they have been outstanding.
- Status workflow: Open, In Review, Responded, Closed
- Filter and search across all queries
- Response threads with timestamps
- Notifications when queries are updated
Full audit trail for every decision
Every query, response, and status change is recorded with timestamps and user attribution. If a decision is ever disputed, you have a complete, searchable record of who asked what, who responded, and when.
- Timestamped response history
- User attribution on every action
- Exportable for compliance and claims
- Linked to related SmartNotes and activities
Why construction teams manage RFIs in SymTerra
Replace email chains, shared drives, and spreadsheet trackers with a single structured register.
Protect yourself in disputes
Every RFI and TQ has a timestamped, attributed audit trail. If a decision is ever challenged, you have the evidence.
Nothing gets lost
Every query is logged, searchable, and visible to the team. No more chasing emails or wondering if someone received the question.
Faster response times
Assigned queries with clear ownership and status visibility mean questions get answered, not ignored. Notifications keep things moving.
Attach supporting evidence
Photos, drawings, method statements, and other documents are attached directly to the query, so responses are based on full context.
Everyone stays in the loop
Subcontractors, consultants, and internal teams can all raise and respond to queries on the same platform. No separate systems needed.
Dashboard reporting
See open, overdue, and closed RFIs across your portfolio in real-time dashboards. Spot bottlenecks before they cause delays.
More in Site Management
Explore the other tools that work alongside RFIs and TQs.
Site Management Overview
The complete platform for managing sites, teams, and projects from field to office.
ExploreForms
Build custom digital forms for inspections, audits, permits, and daily reporting.
ExploreWorkflows
Automate approvals, notifications, and task assignments to keep projects moving.
ExploreStop chasing answers. Start tracking them.
Give your team a single place to raise, assign, and close out RFIs and TQs, with a full audit trail for every decision.